Getting Support
How to get help if something goes wrong or you have questions.
Key Takeaways
- Discord is the fastest way to get help from the team
- The docs and learn sections cover most common questions
- Never share your private key or secret phrase with anyone
Start with Self-Help
Most questions have answers already written down. Before reaching out, check these resources.
Docs page (snuggle.fi/docs). This covers how deposits work, what rebalancing does, fee structure, and common questions. It is the fastest way to find answers.
Learn section (snuggle.fi/learn). You are here now. The Getting Started and Core Concepts tracks cover the basics. This Power User track covers advanced topics.
Blog (snuggle.fi/blog). Longer articles about strategies, market analysis, and protocol updates.
FAQ sections. Every learn lesson has FAQ answers at the bottom. Scroll down on any lesson page.
How to Reach Support
If the docs do not answer your question, reach out directly.
Discord: discord.gg/tfpsdwEe8e
The fastest way to get help. The team is most responsive here. Ask in the support channel and you will usually get a reply quickly.
Telegram: t.me/SnuggleFi
Community chat and support. Good for quick questions.
X (Twitter): @SnuggleFi
Send a DM or tag @SnuggleFi in a post. The team monitors mentions and messages.
Describing Your Issue
Good issue reports get faster answers. Include these details.
What you expected to happen. "I tried to deposit $500 into WETH/USDC."
What actually happened. "The transaction failed with an error."
Your wallet address. This lets the team look up your position on-chain.
The chain you are on. Base or Arbitrum.
Screenshots. A picture of the error message helps a lot. Include any transaction hashes if you have them.
Your browser and wallet. "Chrome with MetaMask" or "Safari with Coinbase Wallet." Some issues are specific to certain combinations.
The more detail you provide, the faster the team can help.
Common Issues and Quick Fixes
Transaction failed. Check that you have enough ETH for gas. On Base, you need a small amount of ETH. On Arbitrum, same thing. Even a few cents of ETH is enough.
Position shows zero value. If you just deposited, wait a few minutes. The data needs time to sync. Refresh the page.
Cannot connect wallet. Try refreshing the page. If that does not work, disconnect your wallet and reconnect it. Make sure you are on the correct network (Base or Arbitrum).
Harvest button not working. Check that there are fees to harvest. New positions need time to earn fees before there is anything to collect.
Security Warning
This is the most important part of this lesson. Read it carefully.
Snuggle will never ask for your private key. Not in a DM. Not in a support ticket. Not on a phone call. Never.
Snuggle will never ask for your secret phrase. Those 12 or 24 words that back up your wallet are for your eyes only. Forever.
Snuggle will never ask you to send funds to a random address. All deposits go through snuggle.fi only.
If someone contacts you claiming to be Snuggle support and asks for any of these things, they are a scammer. Block them. Report them. Do not engage.
Real support will only ask for your public wallet address (starts with 0x). This is safe to share. It is already visible on the blockchain.
Self-Help Checklist
Before reaching out, run through this list.
- Are you on the right network (Base or Arbitrum)?
- Do you have enough ETH for gas?
- Have you refreshed the page?
- Have you checked the docs page?
- Have you tried disconnecting and reconnecting your wallet?
If yes to all five and you still have an issue, reach out. The team is happy to help.
What You Learned
- Discord is the fastest way to get help from the team
- The docs and learn sections cover most common questions
- Never share your private key or secret phrase with anyone